Delivery

UK Standard Delivery is to Mainland England, Wales and Scotland (excluding Scottish Highlands and Offshore Islands).

Our standard deliveries are made during normal business hours, Monday to Friday; delivery may require a signature and/or age verification and may not be left unattended.

We do not accept orders to PO Box addresses.

After processing, all orders are despatched using services aiming for a next Working Day service to most mainland destinations in the UK. Delivery charges are calculated based on the weight of the product and the destination address.

“Working Day” means Monday to Friday, excluding public holidays in England. Delivery times shown on this page are estimates, not guarantees. If you are a UK consumer, the risk of loss or damage passes to you only when you (or a person you nominate) takes physical possession of the goods. Alcohol deliveries may require age verification and an eligible adult signature. If no eligible adult is available, you are responsible for arranging re-delivery/collection and any reasonable charges levied by the carrier. Nothing on this page affects your statutory rights (including rights relating to late delivery, faulty goods, cancellation and refunds).

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Delivery Charges

The delivery charge will be displayed at checkout.

Free UK Standard Delivery for orders over £150. The free delivery offer will automatically be applied at the checkout. It will display as ‘Promotion Discount’ on the payment page and in your order confirmation email. Where standard delivery is free (including via promotion), there is no standard delivery charge to refund on cancellation.

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Returns Policy

You have a right to cancel without giving a reason within the cancellation period of 14 days from the day you, or someone you nominate other than the carrier, takes physical possession of the goods. To cancel, email hello@richswineclub.co.uk with your name, order number and clear confirmation that you wish to cancel. Goods must be returned within 14 days of cancellation, and any refund will be made in accordance with the applicable statutory rules.

Your statutory rights apply if goods are faulty or damaged. If your wine arrives damaged, is incorrect or you believe there is a fault, please contact me at hello@richswineclub.co.uk with your order number and details of the problem.

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