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Who we are
Richs Wine Club Ltd (“Rich’s Wine Club”, “we”, “us” or “our”) operates the Rich’s Wine Club website and wine club.
Our registered office is:
Richs Wine Club Ltd
10 Abbey Avenue
St Albans
AL3 4AZ
United Kingdom
If you have any questions about how we use your personal information, please contact us at:
Richs Wine Club Ltd is the data controller for the personal information we collect and use.
What information we collect
Depending on how you interact with us, we may collect:
- Your name
- Your email address
- Information you provide when contacting us
- Information you provide when joining the Wine Club
- Information relating to orders, deliveries and purchases
- Payment and transaction information where you purchase wine
- Technical information about your use of our website, such as IP address and browser information, where this is collected by our website or service providers
We only collect information that we need for the purposes described in this policy.
How we use your information
We may use your personal information to:
- Send you Rich’s Wine Club offers when you have signed up to receive them
- Respond to questions and enquiries
- Process and fulfil orders
- Arrange delivery of wine
- Process payments
- Maintain and improve our website
- Keep appropriate business, financial and legal records
- Protect our website and business against fraud, misuse and security threats
- Comply with our legal and regulatory obligations
Where we process your information for marketing purposes, we rely on your consent where required by law. UK rules generally require specific consent before sending marketing emails to individuals, and people must be given a straightforward way to unsubscribe.
Rich’s Wine Club emails
When you join the Wine Club, you provide your email address so that we can send you information about new wine offers.
We use Brevo to manage our mailing list and send these emails on our behalf.
You can unsubscribe from Wine Club emails at any time by clicking the unsubscribe link in any email or by contacting us at hello@richswineclub.co.uk.
If you unsubscribe, we will stop sending you marketing emails as soon as reasonably possible.
We keep a record of marketing consent and subscription information so that we can demonstrate when and how consent was obtained. Brevo provides tools for recording this information.
Contact forms and enquiries
If you contact us through the website or by email, we will use the information you provide to respond to your enquiry.
We will not add you to the Wine Club mailing list simply because you have contacted us. Marketing emails are sent separately to people who have signed up to receive them.
Who we share your data with
We may share personal information with trusted service providers where necessary to operate Rich’s Wine Club.
These may include:
- Brevo, which provides our email marketing and email delivery services
- Website hosting and technical service providers
- Payment service providers
- Delivery and courier companies
- Professional advisers where necessary
- Government, regulatory or law-enforcement authorities where we are legally required to do so
We do not sell your personal information.
Brevo states that its main database hosting is located within the European Union.
How long we retain your data
We keep personal information only for as long as we reasonably need it for the purposes for which it was collected.
For example:
- Wine Club mailing-list information is retained while you remain subscribed, subject to our need to maintain appropriate records of consent and previous unsubscribes.
- Contact enquiries are retained for as long as reasonably necessary to deal with the enquiry and any related matters.
- Order and financial records are retained for as long as required by applicable legal and accounting requirements.
When information is no longer required, we will delete it or securely dispose of it where reasonably practicable.
Cookies and website technology
Our website may use cookies and similar technologies that are necessary for the operation, security and functionality of the website.
Third-party services used on the website may also use cookies or similar technologies.
Some pages on our website may contain videos embedded from third-party services such as YouTube or Vimeo. When you view a page containing embedded content, those providers may collect information about your visit and may set cookies or use similar technologies. Their use of information is governed by their own privacy policies.
Where cookies require your consent, we will seek that consent in accordance with applicable law.
Your rights
Under UK data protection law, you may have rights including:
- The right to ask for a copy of the personal information we hold about you
- The right to ask us to correct inaccurate or incomplete information
- The right to ask us to delete your personal information in certain circumstances
- The right to ask us to restrict how we use your information in certain circumstances
- The right to object to certain processing, including direct marketing
- The right to withdraw consent where we rely on consent to process your information
- The right to data portability in certain circumstances
You can exercise these rights by contacting:
You also have an absolute right to object to the use of your personal information for direct marketing.
Complaints
If you have concerns about how we have handled your personal information, please contact us first at:
You also have the right to complain to the Information Commissioner’s Office (ICO), which is the UK’s data protection regulator.
Changes to this privacy policy
We may update this Privacy Policy from time to time to reflect changes to our business, website or legal requirements.
The latest version will always be published on this page, with the date shown at the top.